Frequently Asked Questions

Choosing your tool

Is the tool compatible with my vehicles?

Every tool has its own coverage of makes, models and years. Before ordering, tell us which makes and years you work on and we will check compatibility with you.

What is the difference between a multi-brand tool and a J2534 interface?

A multi-brand scan tool runs its own software to diagnose most vehicles. A J2534 (Pass-Thru) interface connects a computer to the manufacturers' official software, particularly for ECU updates.

Can you help me choose?

Yes. Tell us about your workshop (makes, types of work, budget) through our Contact page and we will recommend the right tool.

Orders and payment

Do you issue business invoices?

Yes. Every order comes with an invoice in your company's name, showing the price excluding VAT and the VAT amount.

Which payment methods do you accept?

Available payment methods are shown at checkout. All payments are fully secure.

Can I get a quote?

Yes, simply contact us through our Contact page, stating the tool or tools you are interested in.

Shipping

How can I track my order?

Every parcel ships with a tracking number, sent by email as soon as it is dispatched. The estimated delivery time is shown at checkout.

Software and warranty

Are software updates included?

It depends on the brand and model. The included update period is stated on each product page.

What warranty do you offer?

Our products are new and covered by the manufacturer's warranty. Full details are on our Warranty page.

Do you help with activation and setup?

Yes, we support you with registration, activation and your first updates.